There are several known issues with PAI Up. Users with certain phone models or those located in specific regions may encounter some of the issues listed below. Android phone models below 6.0 are not compatible with PAI Up due to security vulnerabilities and unsupported operating system features.
Users may encounter syncing problems when their mobile device is using a Wi-Fi network. Please switch over to the mobile network and try again. This may happen most frequently to those who own a Huawei mobile device.
"Send Failed: Socket not connected (57)" error message: Please close the application and try again.
Users may experience crashes when the application is minimized and reopened. Please relaunch the app.
We intend to improve upon these issues, although we do not have immediate timelines for improvement. In the meantime, we'll add available workarounds as we discover them. For questions or comments, contact us at firstname.lastname@example.org.